So Apple has finally fessed up to the existence of the much-dreaded “Touch Disease” — but users will tell you it’s worse that Apple admits, and they aren’t happy about the company’s plan to deal with it.
Touch Disease is the annoying phenomenon that plaintiffs in a class-action lawsuit against the Cupertino tech giant have been saying is messing up their iPhone 6 and iPhone 6 Plus phones, leaving a flickering bar at the top of the display and creating all kinds of multi-touch issues.
(You all remember “multi-touch,” right? All those cool things you can do with your iPhone by touching it in different ways and with different amounts of pressure? And you saw that Apple how-to a while back that said, among other things, “if the Home button doesn’t respond as you expect, make sure that your hands are clean and dry…”?)
I wrote about the issue back in August, when the lawsuit first became known. “The iPhones are not fit for the purpose of use as smartphones because of the touch-screen defect,” said the complaint filed in U.S. District Court in San Jose. At that time, Apple declined comment.
Now Apple has officially recognized the problem and announced a new worldwide program where it will fix any affected iPhone 6 Plus devices — for a $149 service fee.
So just how bad is it to have an iPhone beset with problems caused by Touch Disease?
Elizabeth Jackson, having lunch with her husband, told WCPO Cincinnati that using her iPhone 6 Plus has become increasingly frustrating. “There’s sometimes when it won’t respond when I go to text or open an app. It takes a while to open up.”
WCPO also got an earful from Brianna Booker, whose iPhone 6 Plus would flash a light gray band at the top of the phone — and then…